Job Description

Establish, preserve or restore customer loyalty by researching, investigating and responding to high profile, time sensitive, complex complaints and disputes to drive total satisfaction of our customers. Responds to complaints that require a high level of sensitivity (e.g., risk, complexity, confidentiality) received from customers, third party agencies, the Better Business Bureau, regulatory agencies, the corporate office, region General Manager and Vice Presidents, Government Relations, Managers and Care Center Directors in a timely manner. Gets to the right resolution of problems by balancing total customer satisfaction with corporate fiscal responsibility.

Qualifications

Minimum of 3 years experience in this field is required. Qualified candidates for this role will possess the following education, experience and skills:

• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Must be team-oriented, possess a positive attitude and work well with others
• Ability to prioritize and multi-task in a flexible, fast paced and challenging environment

Key Responsibilities

• First Key Responsibility
• Second Key Responsibility
• Third Key Responsibility